Frequently asked questions about Product Video Generator
Which Product Video Generator package would you recommend to get me started?
It all depends on your business. If you have an e-commerce site with few references, you can choose the Silver plan.Indeed, this level allows you to create 30 videos per month, which allows you to highlight several products on your site.
The Gold plan is more complete, you have access to more models, and can create up to 70 videos per month.
You can of course upgrade to a higher level at any time.
How many Product Video Generator video templates do I have?
Regardless of your plan, you have access to all the video templates in the library. They are updated according to the season and renewed and completed regularly. As soon as you set up your subscription, you will have access to the entire library of templates.
Can I display a video created by Product Video Generator on a page other than the product page?
Simply take the Short Code of this video, available in the plugin’s video library and place it in a location in the FrontOffice (for example on the product categories page or on the home page of your site).
If I stop using Product Video Generator, can I keep the videos?
If you stop subscribing to one of the Product Video Generator packages, any videos you have created, whether active or inactive, are automatically deleted and you are no longer entitled to use them.
If you have taken the social sharing option, you can continue to use your videos on your social networks and your YouTube channel.
I would like to upgrade my subscription to a higher level, is this possible?
You can modify your subscription, at any time, in the my account/subscriptions section.
Can I use Product Video Generator videos on my social networks like Instagram, Facebook, Tiktok?
Yes, it is possible! You can download your videos with the social sharing option which allows you to share them on all your social networks and your Youtube channel.
What happens if I cancel my Product Video Generator subscription?
Your subscription will end permanently on the end date of the commitment and the videos created during your subscription will be automatically deleted from your e-commerce site.
I own several stores. Which Product Video Generator subscription is best for me?
Each Product Video Generator package subscription can be used on one e-commerce site. This allows you to choose the package best suited to each of your e-shops, and to upgrade it specifically. You pay only according to your store’s needs.
You can also opt for Product Video Generator: Tailor-made for a fully customized package and features.
Why choose the Product Video Generator: tailor-made package?
If you have an e-commerce site with a lot of references and you want to highlight your products and increase your sales, the custom level is for you!
With the custom level, you have unlimited access to all our video templates: change templates according to the seasons, your events, your product categories, etc. You can also request the creation of personalized and unique video templates.
Product Video Generator: tailor-made also allows you to manage an unlimited number of sites and videos.
A personal advisor is also at your service and ready to listen to any questions you may have.
I would like a custom video visual, is this possible?
Yes, it is possible. Our team is at your service to create a visual adapted to the graphic charter of your site or for a particular event. Contact-us herefor a quote.
What do I need on my site to use Product Video Generator?
The Product Video Generator plugin is available for PrestaShop and WordPress. If you want to use Product Video Generator, you just need to install the module in your back office.
How to install the Product Video Generator module in PrestaShop or Woocommerce?
Product Video Generator is installed very easily in the same way as other modules or extensions.
On Prestashop, from the Customize/Modules/Marketplace menu; on WordPress, from the Extensions menu of your WordPress.
How do I make my product page automatically contain Product Video Generator videos?
This is the case by default. Your video will be automatically added to the location usually reserved for your product photos.
Where are my Product Video Generator videos stored?
Videos are stored on your server. Once a video is created, it is directly uploaded to your server by the Product Video Generator module.
How to update the Product Video Generator module?
When an update is available, you will be notified by email. As with all modules that you install in your back office, a simple click on “update” is necessary to access the new version. If you have any questions, do not hesitate to contact-us.
Can the Acacia Dynamic team install Product Video Generator on my PrestaShop or WooCommerce site?
Yes, we can install Product Video Generator directly on your Prestashop website or WooCommerce store. Our support team is available to answer all your questions and guide you through getting started with the Product Video Generator module. The Installation – Startup option is designed for this purpose.
I'm having a problem with the Product Video Generator module, what should I do?
You can contact our team here so that they can examine your problem as soon as possible.